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An online pharmacy that also looks after your medicines once they arrive. You order from a licensed pharmacy, get a reminder when each dose is due, and MediZon tracks what's left at home so you can refill before you run out, either yourself or automatically.

You can browse, search and fill a cart without one. Create a free account to check out; your cart is kept when you sign in or sign up.

Tap Select location at the top of any page. Use your current location, pick a saved address, enter a PIN code, search for an address or drop a pin on the map. The header then shows Delivers to or We don't deliver to for that place.

A chat helper for signed-in users (the chat button at the bottom right). Ask it to find a medicine, add it to your cart, check today's doses or track an order. Its answers are general guidance and don't replace advice from your doctor or pharmacist.

Delivery is free on orders of ₹499 or more. Smaller orders have a ₹40 delivery charge.

Each medicine's page shows when it arrives at your delivery location, for example Delivery in 3–5 days with the dates. Some stores deliver the same day if you order before 6 PM. Choose your location at the top of the page to see the date for your PIN code.

MediZon works with several pharmacy stores. The shop shows what the stores that deliver to your location sell. Each medicine comes from the nearest of them that has it in stock, at that store's price and delivery time; if the nearest is out of it, the next nearest sends it. Prescription medicines cost the same at every store.

When the medicines in your cart come from different stores, each store sends its part as its own order, with its own tracking and tax invoice. You check out and pay once, and the delivery charge is worked out on the whole cart.

Open Orders. Pending shows everything placed, confirmed or shipped; open an order to see each step. You also get a notification each time the status changes.

Yes, until it ships. Open the order from Orders and choose Cancel. Once it has shipped, you can request a return after delivery instead. If you paid online, the amount goes back to the same account (banks take up to 5-7 working days) and MediZon Money comes back at once. Payment method charges aren't refunded.

Yes. Save their address (you can keep up to 15) with their name and phone number, and choose it at checkout. The delivery partner calls the number on the address.

Each cart line has a For row. Pick yourself, a family member, the household shelf for common (OTC) medicines, or Others for someone outside your family. With several packs, give each person their own count. When the order is delivered, the packs are added to that person's supply.

Medicines marked Rx need a valid prescription from a doctor. Common (OTC) medicines don't.

Tap Upload prescription in the category bar on the home page and choose the file. You can also upload from Prescriptions in your account menu, or at checkout. JPG, PNG or PDF up to 5 MB; the doctor's name, the patient's name, the date and the signature must be visible. You can choose up to 5 files at once, one per prescription, for example for different family members. Before anything is sent, you see each one with the medicines we read: remove a wrong file, add the doctor's name if needed, then tap Send for review.

Yes. As soon as you upload it, we read the medicines, doses, patient's name, doctor and date, and match the medicines to our shop. You can see what we found on the prescription's page. A pharmacist still checks every prescription before anything is ordered; if it can't be read automatically, the pharmacist simply reads it instead.

A pharmacist reviews each upload, usually within a few hours. You get a notification when it's approved or if anything needs fixing, with the pharmacist's note.

The medicines on it go into your cart by themselves, in the quantities prescribed, and we notify you. They're put under the family member whose patient name matches the name on the prescription; if it's nobody in your family, they go under Others. Review the cart and check out when you're ready. Anything out of stock is listed in the notification so you can add it later.

No. Every Rx medicine in your cart must be on one of your approved prescriptions. If one isn't, checkout tells you which, e.g. "Alprazolam is not on any of your approved prescriptions." Remove it, or upload a prescription that includes it. Medicines that don't need a prescription are never affected.

You don't choose. At checkout, each prescription medicine is taken from whichever of your approved prescriptions has it: the one written for that family member first, and if one prescription hasn't enough packs left, the rest come from another. Checkout shows which prescription each medicine comes from, and the invoice names the doctor for each.

Yes. Each prescription allows the number of packs the doctor prescribed, across as many orders as you like, including automatic refills. Its page shows how many packs are ordered and left, with Add what's left to cart. If you cancel an order, its packs become available again.

Yes, any of them, approved or not, with the bin button on Prescriptions. A removed prescription can't be used for orders any more. If it was never used for an order it's deleted completely; if it was, the pharmacy keeps a copy for its records, as the law requires, but you won't see it again.

No. Medicines your approved prescriptions already cover are fine as they are. When you send a new prescription, the pharmacist is only asked to check the medicines in your cart that aren't covered yet.

Everything prescribed on it has been ordered. We notify you when that happens. To order prescription medicines again, upload a new prescription from your doctor.

Yes. A refill of a prescription medicine needs an approved, unexpired prescription with enough packs of it left. Upload a new one before it expires or is used up to keep refills going.

Add a medicine in My medicines with the dose and the times you take it: every day, on chosen days of the week, or on specific dates. When a dose is due you get a reminder on this site, as a desktop alert and by email.

Each reminder counts the dose as taken and deducts it from what's at home. Tap Skip and it's added back. Delivered orders top up the count of the person each medicine was bought for.

Delivered medicines are added to the person's supply but stay off until you add dose times and days. Open My medicines and set them from the list at the top.

Common (OTC) medicines kept at home for anyone who needs them, like a pain reliever or antacid. They have no reminders. Add one to a person's list and what their doses need moves across.

Yes. Each medicine shows its expiry date, and you get an alert when stock at home expires within 30 days or has expired.

For each medicine choose Alert me, I'll order, Order automatically, or No refill alerts. You also set how many days of supply should trigger it.

To your default address, or to the address you picked for that medicine (for example, a parent's home). The order shows Placed by auto refill and you can cancel it until it ships.

Yes. Add up to 12 family members under Family members. Each person gets their own reminders and supply count, and you choose who a medicine is for when you order it.

Their full name as doctors write it on prescriptions, e.g. "Asha Sharma" for Mom. It's printed as the patient on invoices, and medicines from an uploaded prescription go to whoever's name is on it. Your own patient name is the name on your account.

Yes. Open Alerts on this device on that phone or computer and choose everyone or only some members. Order, prescription and return updates always show. To change another device, open the page on that device.

Open the delivered order from Orders and choose Return items within 7 days of delivery. Pick the packs, give a reason and add 1 to 3 clear photos showing the medicine and its batch / expiry label.

Each product page says whether the medicine is Returnable or Non-returnable. Only returnable items can be sent back, and an order with only non-returnable items has no return option. Returnable items can come back if they're damaged, wrong or expired. Opened strips and medicines kept in the fridge can only be returned if they were damaged, wrong or expired on arrival.

A pharmacist reviews each request. Once approved we pick the packs up and refund the medicines' price. Delivery charges and payment method charges aren't refunded. Follow progress in Orders → Returns.

UPI, a debit / credit card, net banking, MediZon Money, or pay on delivery (cash, UPI and more).

UPI: Free · Credit / debit card: ₹10 + GST · Net banking: ₹10 + GST · Pay on delivery: ₹10 + GST. MediZon Money is always free. The payment page shows the charge beside each way to pay and adds it, GST included, to the total when you choose it. Payment method charges are on your tax invoice and aren't refunded if you cancel the order.

Open the order from Orders and choose Invoice. Prices include GST and the invoice shows the tax inside each price. Each medicine shows the patient it's for, and orders with prescription medicines show the prescribing doctor and the prescription date. Print it or save it as a PDF.

The name, address and GSTIN (for business purchases) printed on your invoices. It isn't used for delivery. Without one, orders are billed to the address they're delivered to.

Open Account settings → Change password, confirm your current password, then choose a new one. You stay signed in on this device and are signed out everywhere else.

Desktop alerts need your browser's permission for this site. Check the site settings in your browser and allow notifications. Dose reminder emails go to the account's email address for everyone in the family.

Yes. Choose a language from the selector at the bottom of any page. English, Hindi and other Indian languages are available.

Open Account settings → Delete account and confirm with your password. It can't be undone. We delete your profile, saved addresses, family members, medicines and reminders, prescriptions and their files, cart, reviews, feedback, alerts and devices, and sign you out everywhere.

The law requires us to keep tax records, so your past orders, their tax invoices and any refunds stay in our accounts: amounts, GST, invoice numbers and the state each order went to, without your name, phone or address. If you entered a business GSTIN for billing, its invoices keep that GSTIN and business name, as GST rules require. These records are used only for accounting and tax.

No. Information on MediZon, including answers from the assistant, is general guidance and doesn't replace advice from your doctor or pharmacist. In an emergency, call 112.